Good questions
Asked, answered
Plain answers to the questions couples actually send us. If yours is missing, write to info@willowswedding.com and a person will answer it.
What exactly does Willow make?
Two photorealistic visualizations of your wedding: your venue dressed for the day, with the two of you placed in it, drawn from a photograph of the venue and a photograph of you both. A generation usually takes about two minutes, and you watch it build live.
Do I need my own venue photo?
No. You can pick a space from our library of real resort venues, or upload your own photo: JPEG, PNG, WebP or HEIC, up to 25MB. A phone photo from your venue visit is exactly the right kind of picture.
Will it still look like my venue?
Yes, and this is the point of Willow. Computer vision holds every generation against your original photograph: pillars stay pillars, windows keep their view, the aisle stays where it is. Your venue is dressed, never redrawn, and every image is checked before you see it. If a result fails that check, it is regenerated rather than delivered.
We're not marrying in the Dominican Republic. Can we still use it?
Yes. The curated library is built around Dominican resorts, but Willow dresses any venue you can photograph: a barn, a ballroom, a garden, a registry office. Upload the photo and tell her about your day.
Do you handle different wedding traditions?
Yes. Ceremony treatments include Christian, Jewish, Muslim and South Asian weddings, each with its own decor and arrangement logic, and there is a notes field for the details that matter to yours.
What does it cost?
Willow runs on credits. A full visualization is 20 credits and a fine-tune is 5. Credit packs are bought once, with no subscription; current pack prices are always on the Credits page.
What happens if a generation fails?
You are not charged. If a generation cannot be completed, the credits it reserved are returned to your balance automatically, and the screen tells you so.
How do gift codes work?
A gift purchase produces a code rather than credits, shown to the buyer after checkout, so it can be given to someone else. Redeeming takes seconds: on the Credits page, or right inside the top-up window if you run out mid-flow.
Do I need an account?
Not to start. You can generate as a guest, and a small cookie keeps your credits and gallery with you between visits on that browser. Sign in when you want them on every device, and anything you made as a guest follows you onto the account.
Who can see my photos and results?
You. Your gallery is private to your session or account, and nothing is published anywhere. The only way a visualization becomes visible to anyone else is a share link you create yourself.
How do share links work?
Each link is unguessable, shows only the generated images, expires after 30 days, and can be revoked by you at any time. You can also see how many times it has been viewed.
Can I change details after I see it?
Yes. Fine-tune any variation by typing the change you want: warmer light, ivory chair covers, more greenery on the arch. Your tweaks are applied together against the original image so they build on each other rather than drifting, at 5 credits each.
Can I download and keep them?
Yes. Every variation can be downloaded from the results screen or from your gallery, full size, and it is yours to keep.
Is the decor in the image achievable in real life?
That is the design goal. Every arrangement Willow places is drawn from an inventory of real wedding decor, scaled to your budget tier, so what you are looking at is a day a planner could actually price rather than a fantasy render.
Are the images ever not photorealistic?
Willow’s output is always a photograph-style image, and a reviewer checks each one for realism and composition before it reaches you. The visualizations are for inspiration: your actual day will vary with your vendors and final choices.
Still curious about the thinking behind Willow? The story page says who she is, and who she is not.